You’re probably impatiently resigned to waiting on hold to talk to random strangers, but we think you deserve a personal touch from a human being that already knows you. Think of your Care Advocate like a personal assistant for all things regarding your Healthcare Plan. Your membership will begin with a conversation with your Care Advocate to make sure you understand how to get the most out of O’NA HealthCare™. They’ll be your go-to person to answer questions from then on. We’ve made sure your Care Advocate is easy to connect with you by phone, text, email, or online chat during normal business hours. We think you’ll love having someone you know to look to for assistance. It’s like having a medical BFF!